FAQs
Frequently Asked Questions
Q: How do I get started Shreddy'ing?
A: Make sure your tip is primed. If your Shreddy is new or has not been used in a while, it needs to be primed. Simply hold the Shreddy tip side down and press a couple times until the tip is saturated/moist.
Q: What is the best way to use the Shreddy?
A: We recommend the swipe and wipe method. Simply wipe your info once to apply the solution and then just wipe it away. Apply medium to light pressure and rub back and forth.
Q: It seems like it's taking a lot longer to Shreddy, what do I do?
A: Your Shreddy needs to be re-charged. It works best when the tip is kept moist. Just simply hold the Shreddy tip side against a desk or table and gently press in the tip. This will recharge the Shreddy.
Q: The tip of my Shreddy keeps falling off, what do it do?
A: This is an easy fix. The tip is held in by friction. Simply remove the tip and pinch the closing. You can use a plyer or simply put the tip against a counter/table and gently press the opening with a spoon or similar device. This will close the opening slightly and then re-insert the tip.
Q: How long will the Shreddy last?
A: The Shreddy is made with a durable plastic and will last a lifetime under normal use.
The tip/nib is a re-enforced synthetic. It will last approximately 1 year with constant use. Re-placement nibs are sold for $5.99 a 2 pack. Contact sales@theshreddy.com to purchase.
Q: Will the Shreddy solution harm me, my kids, or my pets?
A: NO!!! The Shreddy is NON-TOXIC and will not harm you or children. It will not harm your pets or plants and it will not damage the table or countertop either.
Q: My Shreddy came with clear solution, how come in the photos on your website it looks white?
A: The Shreddy solution is in fact a clear liquid, but it did not photograph well for the website pictures, so I filled it with milk. It was only for the pictures. I promise, The Shreddy will work perfectly.
Q: How do I maintain my Shreddy?
A: Shreddy requires no maintenance, but we suggest keeping the tip clean. You can rinse under water or simply pull off any residue which may stick to the tip after use.
Q: My Shreddy tip looks worn and I can't really use the angles to Shred, what can I do?
A: The Shreddy is designed with a removeable/reversible tip. Simply pull out the tip and flip it over for continued use. When both sides are completely worn, visit out website to order replacement tips.
A: Make sure your tip is primed. If your Shreddy is new or has not been used in a while, it needs to be primed. Simply hold the Shreddy tip side down and press a couple times until the tip is saturated/moist.
Q: What is the best way to use the Shreddy?
A: We recommend the swipe and wipe method. Simply wipe your info once to apply the solution and then just wipe it away. Apply medium to light pressure and rub back and forth.
Q: It seems like it's taking a lot longer to Shreddy, what do I do?
A: Your Shreddy needs to be re-charged. It works best when the tip is kept moist. Just simply hold the Shreddy tip side against a desk or table and gently press in the tip. This will recharge the Shreddy.
Q: The tip of my Shreddy keeps falling off, what do it do?
A: This is an easy fix. The tip is held in by friction. Simply remove the tip and pinch the closing. You can use a plyer or simply put the tip against a counter/table and gently press the opening with a spoon or similar device. This will close the opening slightly and then re-insert the tip.
Q: How long will the Shreddy last?
A: The Shreddy is made with a durable plastic and will last a lifetime under normal use.
The tip/nib is a re-enforced synthetic. It will last approximately 1 year with constant use. Re-placement nibs are sold for $5.99 a 2 pack. Contact sales@theshreddy.com to purchase.
Q: Will the Shreddy solution harm me, my kids, or my pets?
A: NO!!! The Shreddy is NON-TOXIC and will not harm you or children. It will not harm your pets or plants and it will not damage the table or countertop either.
Q: My Shreddy came with clear solution, how come in the photos on your website it looks white?
A: The Shreddy solution is in fact a clear liquid, but it did not photograph well for the website pictures, so I filled it with milk. It was only for the pictures. I promise, The Shreddy will work perfectly.
Q: How do I maintain my Shreddy?
A: Shreddy requires no maintenance, but we suggest keeping the tip clean. You can rinse under water or simply pull off any residue which may stick to the tip after use.
Q: My Shreddy tip looks worn and I can't really use the angles to Shred, what can I do?
A: The Shreddy is designed with a removeable/reversible tip. Simply pull out the tip and flip it over for continued use. When both sides are completely worn, visit out website to order replacement tips.